Job Description

Omni Providence Hotel
The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Amica Mutual Pavilion, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants. The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels.
Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".
Essential Job Functions:
Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
Responsible for either the opening or closing of the outlet as assigned by the Banquet Manager or Director of Banquets. Ensure that outlet is open on time.
Responsible for gathering all food and beverage needs from coolers and freezers, dry storage areas and maintaining proper inventories.
Produce quality food and beverages for customers such as lattes, cappuccinos, and other espresso-based drinks, blended drinks and coffee, breakfast pastries, sandwiches and lunch fare.
Responsible for maintaining assigned bank each shift.
Alert Banquet Manager or Director of Banquets of any inventory shortages or ordering needs.
Follow up on daily projects to ensure follow through.
Assist with physical inventory when needed.
Responsible for maintaining a clean work area, including surrounding seating areas, and handling all trash from the outlet.
Responsible for maintaining general knowledge of the hotel property, including locations of dining outlets, pool & fitness, knowing property's daily events and activities for guests.
Complete other duties as assigned by management.
Qualifications:
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Previous customer service experience is strongly preferred.
Scheduling flexibility, including willingness to work weekends and holidays.
General knowledge of cash handling and Point of Sale systems is preferred.
Must have and maintain current Rhode Island Food Handlers and Tips certification.
Physical Requirements:
Must be able to lift and move up to 50 pounds.
Must be able to stand for extended periods of time.
Working Environment:
Interior of hotel, in normal retail conditions; occasional exterior to storage or loading dock areas.
Tools & Equipment:
Computer, printer, telephone
Coffee/Espresso machines and ovens
Micros/Simphony, Microsoft Office programs
Cleaning supplies
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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